“The ability to simplify means to eliminate the unnecessary so that the necessary may speak.”

"Good judgment comes from experience, and a lot of that comes from bad judgment."

 “In God we trust; all others bring data.”

“What gets measured gets improved.”

“Continuous improvement is better than delayed perfection.”

“Without data, you’re just another person with an opinion.”

“There is nothing so useless as doing efficiently that which should not be done at all.”

“All things being equal, the simplest solution tends to be the best one.”

“Put a good person in a bad system and the bad system wins, no contest.”

“Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.”

“If you always do what you’ve always done, you’ll always get what you’ve always got.”

“Learning is not compulsory… neither is survival.”

“If you can't describe what you are doing as a process, you don't know what you're doing.”

“I think it’s very important to have a feedback loop, where you’re constantly thinking about what you’ve done and how you could be doing it better.”

“The most dangerous kind of waste is the waste we do not recognize.”

“If you define the problem correctly, you almost have the solution.”